/settings → Manage next to Service SettingsEach module below has its own Manage button on this screen.You need Discord’s Manage Server permission to change this.
Mention
Ticket Assistant
FAQ Settings
Mention settings control where Aiko answers @mentions and replies. They don’t affect the /aiko slash command, which always works where it’s available.
Service Settings → Manage next to Mention → Modal Form
Field
Meaning
Enabled
Turns @mention/reply responses on or off for the whole server. Members can still use /aiko when off.
Scope
All channels — respond anywhere Aiko can read. Whitelist only — respond only in the listed channels. All except blacklist — respond everywhere except the listed channels.
Whitelist/blacklist channels
Used by the Scope modes above; ignored in All channels mode.
Common setups: a dedicated help channel → Whitelist only + #help.Keep Aiko out of staff areas → All except blacklist + staff channels.Slash-command only → turn Enabled off.
The ticket assistant automatically answers questions from non-staff members inside designated support-ticket categories, using the server’s reference material — no @mention needed.
Service Settings → Manage next to Ticket Assistant → Modal Form
Field
Meaning
Enabled
Turns the assistant on or off for the whole server.
Ticket categories
Every channel inside these Discord categories counts as a ticket channel. Pick categories, not individual channels.
Staff roles
Members with any of these roles are never auto-answered; while one is active in a channel, auto-answers pause there.
Cooldown (seconds)
Minimum time between auto-answers in the same channel. Whole number, 0–3600.
Because nobody @mentioned Aiko, the assistant stays silent instead of apologizing whenever it can’t help — a staff member is active, the channel’s on cooldown, the reference material has nothing grounded to answer with, or the server/member is over its usage quota.
Requires reference material to be bound to the server — with none configured, it stays silent for every question.
FAQ fast-path answers common questions instantly and for free, skipping the AI cascade entirely — as long as the incoming question is a close paraphrase of something already saved. Exact wording never has to match.
Service Settings → Manage next to FAQEvery FAQ control lives on this one screen.Enable / Disable — turns FAQ matching on or off. Existing entries are never deleted by disabling; turning it back on brings them all back immediately.Entry → Add — opens a modal with Question (matched by meaning, not exact wording) and Answer (shown to users exactly as written, no other context added). Goes live immediately on submit.All Entries → View — lists every live entry in full, each with its own Remove button. The only place entries are removed, whether typed manually or generated by AI.Generate from reference — drafts FAQ pairs from whatever reference material is already bound, using AI. Pick how many to generate (pre-filled with however many entries are left before the cap). Auto-writes each returned pair live.
Generating costs real credits, billed the same as a normal AI answer, and is subject to the server’s usage quota. A reference document must already be bound — Aiko can’t generate from nothing.
A server can hold at most 10 live FAQ entries in total — manual and AI-generated combined, on every plan.
Confidence: N% — how closely your question matched the saved one
No sources or usage buttons on a FAQ-matched reply — there’s no AI cascade run to show for it, and it cost nothing. If nothing matches closely enough, or FAQ is disabled, Aiko falls through to the normal AI cascade instead.
FAQ matching runs before every real question — @mention, /aiko, and the ticket assistant alike. It doesn’t apply to Aiko’s internal utility calls (e.g. extracting a memory fact).
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