Mention settings control where Aiko answers @mentions and replies. They don’t affect the /aiko slash command, which always works where it’s available.Open mention settings
Service Settings → Manage next to Mention → Modal FormCommon setups: a dedicated help channel → Whitelist only + #help.Keep Aiko out of staff areas → All except blacklist + staff channels.Slash-command only → turn Enabled off.
FAQ fast-path answers common questions instantly and for free, skipping the AI cascade entirely — as long as the incoming question is a close paraphrase of something already saved. Exact wording never has to match.Open FAQ settings
Service Settings → Manage next to FAQEvery FAQ control lives on this one screen.Enable / Disable — turns FAQ matching on or off. Existing entries are never deleted by disabling; turning it back on brings them all back immediately.Entry → Add — opens a modal with Question (matched by meaning, not exact wording) and Answer (shown to users exactly as written, no other context added). Goes live immediately on submit.All Entries → View — lists every live entry in full, each with its own Remove button. The only place entries are removed, whether typed manually or generated by AI.Generate from reference — drafts FAQ pairs from whatever reference material is already bound, using AI. Pick how many to generate (pre-filled with however many entries are left before the cap). Auto-writes each returned pair live.Generating costs real credits, billed the same as a normal AI answer, and is subject to the server’s usage quota. A reference document must already be bound — Aiko can’t generate from nothing. A server can hold at most 10 live FAQ entries in total — manual and AI-generated combined, on every plan.
What a FAQ match looks like
No sources or usage buttons on a FAQ-matched reply — there’s no AI cascade run to show for it, and it cost nothing. If nothing matches closely enough, or FAQ is disabled, Aiko falls through to the normal AI cascade instead.FAQ matching runs before every real question — @mention, /aiko, and the ticket assistant alike. It doesn’t apply to Aiko’s internal utility calls (e.g. extracting a memory fact).
